大津駅観光案内所オーツリーOTSURY
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Bicycle rental

Enjoy Shiga with a comfortable bicycle!

How to rent a bicycle

Application

  • □ Please come to Otsu station tourist information center or send us E-mail (kanko@otsu-guide.jp) to make a reservation in advance.(For more detail, please check the Bicycle Rental Service-Terms of Use.)
  • □ Please fill in this Bicycle Rental Form (If the user under 18-year-old, please receive the Guardian’s sign and contact info. )
    Click here to download the Bicycle Rental Form! >
  • □ Please read the Bicycle Rental Service-Terms of Use.(The rule of rental bike and insurance)
  • □ If you agree to the above, please check the "I agree" in the form.
  • □ The totality of the fee shall be paid by the User when renting the bicycle based on the submitted time of renting(Cash only)
  • □ Please allow us to make a copy of user’s ID and the receipt.
  • □ You will receive a paper about Bicycle Rental Service-Terms of Use and guide map.

Rental

  • □ We will explain the usage of bicycle to you.
  • □ Check bicycle(bicycle brake, handlebar grip, bell, tires, saddle)
  • □ (For cross bikes)We rent helmet for free.
  • □ Let’s go cycling!

Return

  • □ Check bicycle(bicycle brake, handlebar grip, bell, tires, saddle)
  • □ Please sign on the Bicycle Rental Form. (In case of the damage)The User shall pay for the repair fee.
  • □ If the User fails to return the bicycle at the indicated time, User shall pay for additional fee. (250yen per hour)
  • □ Thank you. We are looking forward to seeing you again.

Bicycle Rental Service – Terms of Use

Users who wish to apply for Otsu Station Tourist Information Center’s Bicycle Rental Service shall read and agree to these Terms of Use. Users can apply for Otsu Station Tourist Information Center’s Bicycle Rental Service only after agreeing and observing the following regulations.

1. Rental Application

The User shall apply directly at Otsu Station Tourist Information Center (hereinafter also “Information Center”).

※The User is required to fill in the Application Form for each bicycle and to allow the Information Center to make a copy of his/her own ID (e.g. Passport, Driving License, Health Insurance Card, Student ID). The User must apply in person at the Information Center during the Center’s business hours (9:00-18:00).

※Users under 18 years old must be accompanied by a guardian.

※In case of a false statement in the User’s application, he/she will not be entitled to use this service.

※Users must provide a proper ID to rent a bicycle.

2. Reservation System

(1) Users can reserve the bicycles up to 1 day prior the desired day of rental. The reservation can be made until 18:00, via phone call or by going directly to the Information Center.

(2) at the time of the reservation, Users will be asked their name, age, telephone number, reservation day/time and type of bicycle the User wishes to rent.

(3) the User shall acknowledge that due to prior bookings or similar circumstances, the bicycle(s) might not be available for rent at the desired date/time.

(4) Users can rent the bicycles by applying directly to the Center, but reservations shall take precedence over other requests.

(5) the User is required to contact the Information Center whenever the User is going to be late for the submitted reservation time. If the User will be later than 1 hour after the submitted time, the reservation will be automatically cancelled.

(6) the User is required to inform the Information Center about cancellations prior to the submitted date/time.

(7) In case of any bicycle damage, accident or theft which could happen from previous customers. We sincerely apologize in advance that even though you have a reservation, there could be no bicycle available. Please feel free to ask our staff.

3. Renting Fee

Renting fee: 1 hour→250JPY
Full day & overnight→1800JPY *the full day and overnight fee includes 1 day and 1 night of renting (where night stays for the Center’s closing hours:18:00PM-9:00AM) If the User returns the bicycle after 9:00AM , 250JPY will be charged for each additional hour.
The fee shall be paid in cash only.
The totality of the fee shall be paid by the User before renting the bicycle, based on the submitted time of renting. If the User should end up renting the bicycle for shorter than the indicated time, the User will not be refunded of the difference. If the User fails to return the bicycle at the indicated time, additional hourly charges will apply.

4. Rental Period

Up to 3 days

5. Rental Procedure

Before each rental a staff member will inspect the bicycle. In particular, the following points will be examined:

・hand breaks ・handlebars ・bell ・tire pressure・saddle position

6. Procedures for Returning the Bicycle

When applying for the service, the User shall specify the renting time and day. If the User wills to extend its renting period, the User shall without fail contact the Information Center prior to the indicated time of return.

Bicycles shall be returned exclusively to the Otsu Station Tourist Information Center. If the User fails to return the bicycle for several days, the Information Center will take appropriate measures such as submitting the case to the local police.

7. Damage of the bicycle

(1) Flat Tire Repairs
In case of a tire puncture happens while renting the bicycle, the User shall provide to the repair or substitution of such flat tire(s); the aforementioned repair will be carried out at the User's expense.

(2) Other repairs
In case of damage of the bicycle, the User shall return it to the Information Center as it is.
When the damage of the bicycle is caused by the User, the User shall be responsible of the costs involved in the necessary repair. If the User proceeds with the repair of the bicycle or any part of the bicycle/rented items without first acknowledging the Information Center, the User will not be refunded of such repairing charge.
Otsu Station Tourist Information Center shall not be liable of any damage caused by the User, a third party or any other party which is not the Information Center itself.
When the bicycle is in a location far from the Information Center, the User shall contact the insurance service using the contact information below (free transportation service within 40 km)

<CONTACT INFORMATION>
BISPA BICYCLE SECURITY SUPPORT CENTER
TEL 0120-309-005 (24H 365DAYS SUPPORT)

[*please let the receptionist know the bycicle has BiSPA Corporate Membership]
OTSU TOURIST INFORMATION CENTER
TEL 077-522-3830 ( 9:00 – 18:00 )

8. Theft・Loss of the bicycle

If the bicycle gets lost/stolen during the usage, the User shall immediately contact the Information Center. In case of a theft/loss caused by the User’s negligence (e.g. the User left the bicycle unlocked), the Information Center is entitled to claim from the User a penalty, which will correspond to the recommended retail price of the same model at its most.
If the bicycle gets removed for illegal parking, the User shall pay for the bicycle recovery at his/her own expenses.

9. Accidents

The Information Center shall not be liable for any accident or theft caused by third parties.
When an accident occurs the User will contact immediately the jurisdictional police, the insurance service (details below) and Otsu Station Tourist Information Center and refer the necessary details such as place and time, dynamics and cause of the accident.
If the User causes an irreparable damage to or breaks the bicycle, the User will be required to pay a sum corresponding to the manufacture’s recommended retail price of the same model at its most.

<CONTACT INFORMATION>
BISPA BICYCLE SECURITY SUPPORT CENTER
TEL 0120-309-005 (24H 365DAYS SUPPORT)

[*please let the receptionist know the bycicle has BiSPA Corporate Membership]
OTSU TOURIST INFORMATION CENTER
TEL 077-522-3830 ( 9:00 – 18:00 )


If the User opts for a settlement out of court, he/she shall do it at his/her own risk. Whenever the Information Center should for any reason refund a third party for damage, the Information Center is entitled to claim back such payment from the User.

10. Loss or damage of the bicycle locks/keys

In case of loss or damage of the bicycle lock or key, the User shall compensate the Information Center for such damage or loss, and the Information Center will not give the sum back to the User in case of eventual recovery of the lost item. When the User got the bicycle stolen for leaving it unattended and unlocked, the User shall also compensate the Information Center for the loss of the bicycle as stated in Paragraph 8

11. Prohibited Activities

The following activities are prohibited

(1) riding the bicycle under the effect of alcohol, dangerous riding or any other act which is against the Japanese traffic laws

(2) using the bicycle in hazardous or inappropriate places

(3) parking or stopping the bicycle in areas where parking is forbidden

(4) replacing or modifying any part of the bicycle, the helmet or any other rented item

(5) keeping riding after discovering a malfunctioning of the bicycle (e.g. flat tire)

(6) allowing any other individual to use the bicycle

12. Modification of Terms of Use

Please be aware that we reserve the right to change or modify any of the Terms of Use contained in this Agreement (e.g. terms and conditions, business hours, service contents) at any time and without notice.

13. Suspension of Use

If the User breaches one or more of the terms described in this Terms and Conditions this agreement shall be considered canceled and the User shall immediately take back the bicycle to the Information Center regardless of the notified hour of return. The rental fee will not be returned, and the User shall be considered in any sense responsible for damage to the Information Center or to third parties.

14. Handling of personal Information

Our Service collects the Users’ personal information for the following purposes:

(1) To conduct a screening of the applicants.

(2) To collect each User’s necessary contact information.

(3) For Information Center’s statistic purposes and market researches

15. Governing Language

These Terms of Use are provided in both Japanese and English. In case of a discrepancy between the Japanese and the English versions, the Japanese version shall take precedence.
*OTSU STATION TOURIST INFORMATION CENTER “OTSURY”
TEL 077-522-3830
Vierra Otsu, 1-3 Kasuga-cho, Otsu-shi, Shiga-ken 〒520-0055